Terms & Conditions

Our Guarantee

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Each order holds great significance for us, as we understand its importance to you. We strive to delight every customer with stunning flowers and attentive service. Since flowers are perishable and our arrangements are handcrafted, we work diligently to enhance the quality, accuracy, and beauty of our products. factors influence the longevity of flowers and the satisfaction of our designs. appreciate your feedback and inquiries as we continuously seek to improve floral performance.

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We always aim to meet our customers' delivery needs; however, we cannot guarantee delivery at a specific time, especially during busy holidays. To request a specific delivery time, please enter it in the Special Delivery Instructions field. We recommend placing orders several days in advance before major events.

Taxes are determined by the prevailing rates in our store location. All prices are listed in USD unless stated otherwise.

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Funeral Arrangements

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Funeral arrangements usually require additional time. If your order for sympathy or funeral delivery needs to arrive at a specific time, please inform us several days advance for optimal accommodation. Sunday deliveries may not always be possible.

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Hospital Delivery

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We are well-versed in hospital deliveries. When placing your order, please provide the hospital name, phone number, recipient's name, and room number. We will follow facility procedures, as most hospitals restrict florists from delivering directly to individual rooms additionally, many ICU patients may not be allowed to receive flowers, so please confirm with the hospital before placing your order.

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Botanical Wild is here to offer floral support to every individual, regardless of background, age, race, gender, sexuality, neurodiversity, disability, religious or spiritual beliefs, or socioeconomic status. Having said that, we do reserve the right to refuse service to anyone if deemed necessary for situations including, but not limited to, noncommunication, safety concerns, nonpayment, breech of contract, and the like.

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Privacy Policy​

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Upon utilizing our website and business, Botanical Wild may collect specific information such as name, location, demographic, comments, photos and payment information. Any information collected is only done so for the purpose of business operations, will always be kept private and secured, and will never be sold or shared without prior consent. If joining our email list, you may unsubscribe at any time. 

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Accesibility Statement​​

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We at Botanical Wild are working to make our website accessible to people with disabilities. This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also:

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• Used the Accessibility Wizard to find and fix potential accessibility issues

• Set the language of the site 

• Set the content order of the site’s pages

• Defined clear heading structures on all of the site’s pages

• Added alternative text to images

• Implemented color combinations that meet the required color contrast

• Ensured all videos, audio, and files on the site are accessible

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If you find an accessibility issue on the site, or if you require further assistance, please contact us through flower.power@botanicalwild.com

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Cancelaion & Refund Policy​​

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If you're not fully satisfied with one of our products, please reach out to us immediately, and we will take appropriate action. Due to the nature of our business, we do not accept returns.

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This page was last updated on May 18, 2026.